Support
We reply fast.
A question, a problem, some feedback? Here are the answers, and how to reach us.
Contact support
Email us at contact@prform.io and include the email address of your PRFORM account. We usually reply within 2 business days.
Common questions
How do I cancel my subscription or free trial?
In the app: Profile → Manage Subscription. Apple's sheet opens and you can cancel in one tap. Or go to iOS Settings → your name → Subscriptions → PRFORM. If you cancel during the free trial, you won't be charged and you keep access until the trial ends.
I got a new iPhone. How do I get my subscription back?
Log in to your PRFORM account, then use "Restore Purchases" (on the subscription screen or in Profile). Your subscription is tied to your Apple account, so it comes back automatically.
How do I delete my account and my data?
In the app: Profile → Delete Account. This removes your profile, programs, history and photos, as described in our privacy policy.
I'm not getting my reminders. What should I check?
Make sure notifications are allowed for PRFORM (iOS Settings → Notifications → PRFORM) and that the reminder is turned on in the app (Profile → Reminders). Reminders tied to your workouts update each time you open the app. In a Focus mode, they arrive silently in Notification Center.
How do I manage my Apple Health data?
The Apple Health connection is optional. You can turn it on or off at any time in iOS Settings → Health → Data Access & Devices → PRFORM.